UX research & service design
Understand people and service contexts before committing to an interface solution.
Scope begins with the business need.
- 01
User & stakeholder research
Plan and conduct consent-based research, then synthesize needs and evidence limits.
KEY DELIVERABLEResearch plan, anonymized findings and evidence-linked opportunity areas.
- 02
Journey mapping & service blueprinting
Map frontstage and backstage interactions to expose service gaps and dependencies.
KEY DELIVERABLEJourney maps, service blueprint, failure points and prioritized improvements.
- 03
Usability & accessibility evaluation
Evaluate key tasks and identify usability and accessibility issues; certification is not implied.
KEY DELIVERABLETask findings, issue severity, accessibility recommendations and retest plan.
Allwing brings the relevant expertise together, defines the scope with you and coordinates delivery through review and handover. Fees and timing are confirmed in a written proposal.